1. Definition

2. Introduction

3. Information We Collect

2.1 To use our platform to transact, you will need to provide us with a valid email address. Depending on the services you choose, we may collect additional information, for example: If you are a member, we will collect additional information such as payment information, contact number, ID document, address etc. Please note that for security and performance reasons, such content may need to be accessed by internal personnel from time to time.

2.2 Your username is publicly displayed. Other people may see the date you joined; ratings, reviews and related photos for items you are selling or have sold; your profile information; products/ services you listed for sale; your business pages.

2.3 We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit.

2.4 We automatically receive and record information (for example: an email address or IP address, cookies, and data) about a person who is not yet registered in connection with certain features.

2.5 We may contact individual business owners to confidentially request more information about their business or products listed on the Site, or to ensure compliance with our rules and applicable law.

2.6 When you connect to us or register an account using external third-party applications or services, such as Facebook, using an application programming interface (API), you will be granting us permission to receive information from these third-party applications. You can also choose to share some of your activity to certain social media networks which are connected to your account.

3. Uses and Sharing

3.1 We respect your privacy. We will not sell or disclose your name, email address or other personal information to third parties without your consent, except as specified in our Privacy Policy.

3.2 We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, we could use your feedback to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; Identity document and business registrations certificates are requested to ensure that you are legitimate and for other safety purposes, and of course, we use your email address to communicate with you. We may also partner with service providers and other third parties that collect, use, promote, and analyse information about our marketplace.

3.3 As part of the buying and selling of services/ products process, we will facilitate the sharing of information between the two users involved in the transaction, such as the other member’s email address, shipping address, and payment information. By making a sale or a purchase on WellnessOnWings you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. Your ability to use this information extends to all marketplace related communication or for any transaction related communications. You have not been granted permission to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any user to your email or physical mailing list or misuse any user’s personal information.

3.4 We may use your information to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. We may contact you by telephone to provide support or for transaction related purposes.

3.5 Some messages from us are service-related and required for users. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with the site. You may not opt out of receiving service-related messages from us, unless you close your account. GPS tracking information is collected as You navigate through Our Website and Platform and use our Services, including, but not limited to geographic areas. We collect this information in order to match You with an appropriate Member, and to dispatch that Member to You. We may also use that information for internal purposes, such as analysis of future wellness needs in Your area, and like uses.

3.6 We may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims or we that such disclosure is necessary to comply with the law, such as investigations into illegal activities. 3.7 We may share demographic information with business partners, but it will always be aggregated and anonymised, so personally-identifiable information is not revealed

• Information you give us. For example, our services require you to sign up for an account.
• Information we get from your use of our services. We may collect information about the services that you use and how you use them.

4. How We Use Your Information

We use your information for various purposes, including:

• Providing and maintaining our services.
• Communicating with you about your account or transactions.
• Improving our website and services.
• Complying with legal obligations.

5. Sharing Your Information

We do not share personal information with companies, organizations, and individuals outside of our company unless one of the following circumstances applies:

• With your consent. We will share personal information with companies, organizations, or individuals outside of our company when we have your consent to do so.
• For legal reasons. We will share personal information with companies, organizations, or individuals outside of our company if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
• Meet any applicable law, regulation, legal process, or enforceable governmental request.
• Enforce applicable Terms of Service, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Protect against harm to the rights, property, or safety of our users, our company, or the public as required or permitted by law.

6. Your Rights

2.1 To use our platform to transact, you will need to provide us with a valid email address. Depending on the services you choose, we may collect additional information, for example: If you are a member, we will collect additional information such as payment information, contact number, ID document, address etc. Please note that for security and performance reasons, such content may need to be accessed by internal personnel from time to time.

2.2 Your username is publicly displayed. Other people may see the date you joined; ratings, reviews and related photos for items you are selling or have sold; your profile information; products/ services you listed for sale; your business pages.

2.3 We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit.

2.4 We automatically receive and record information (for example: an email address or IP address, cookies, and data) about a person who is not yet registered in connection with certain features. 2.5 We may contact individual business owners to confidentially request more information about their business or products listed on the Site, or to ensure compliance with our rules and applicable law.

2.6 When you connect to us or register an account using external third-party applications or services, such as Facebook, using an application programming interface (API), you will be granting us permission to receive information from these third-party applications. You can also choose to share some of your activity to certain social media networks which are connected to your account.

3. Uses and Sharing

3.1 We respect your privacy. We will not sell or disclose your name, email address or other personal information to third parties without your consent, except as specified in our Privacy Policy.

3.2 We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, we could use your feedback to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; Identity document and business registrations certificates are requested to ensure that you are legitimate and for other safety purposes, and of course, we use your email address to communicate with you. We may also partner with service providers and other third parties that collect, use, promote, and analyse information about our marketplace.

3.3 As part of the buying and selling of services/ products process, we will facilitate the sharing of information between the two users involved in the transaction, such as the other member’s email address, shipping address, and payment information. By making a sale or a purchase on WellnessOnWings you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. Your ability to use this information extends to all marketplace related communication or for any transaction related communications. You have not been granted permission to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any user to your email or physical mailing list or misuse any user’s personal information.

3.4 We may use your information to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. We may contact you by telephone to provide support or for transaction related purposes.

3.5 Some messages from us are service-related and required for users. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with the site. You may not opt out of receiving service-related messages from us, unless you close your account. GPS tracking information is collected as You navigate through Our Website and Platform and use our Services, including, but not limited to geographic areas. We collect this information in order to match You with an appropriate Member, and to dispatch that Member to You. We may also use that information for internal purposes, such as analysis of future wellness needs in Your area, and like uses.

3.6 We may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims or we that such disclosure is necessary to comply with the law, such as investigations into illegal activities.

3.7 We may share demographic information with business partners, but it will always be aggregated and anonymised, so personally-identifiable information.

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

7. Data Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our services after changes have been made indicates your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at [email address].

This Privacy Policy was last updated on: