Frequently Asked Questions

Wellness On Wings is an online booking platform that connects clients with verified wellness service providers such as therapists, beauticians, and wellness practitioners.

Yes. Providers operate in selected areas of South Africa. Availability depends on your location and the services offered nearby.

Yes. All providers are verified, payments are secured via PayFast, and reviews help maintain trust and transparency.

Browse providers, choose a service, select your date and time, complete payment, and your booking will be confirmed instantly.

Payments are processed securely via PayFast and held until the service is completed. This protects both clients and providers.

Clients must cancel at least 12 hours before the appointment for a full refund. Late cancellations incur a 10% cancellation fee.

Yes. After a completed booking, you can leave an honest review to help other clients make informed decisions.

Currently, Wellness On Wings registers qualified wellness service practitioners only. All applications are subject to approval.

Provider applications are reviewed within a few business days. You will be notified by email once approved.

Payments are released via PayFast once the service has been successfully completed, minus the applicable platform commission.

A 20% commission is charged on completed bookings. Subscription packages may also be available.

Yes. Providers can select their service areas and choose between mobile services or fixed business locations.

Clients and providers should first try to resolve disputes directly. If unresolved, Wellness On Wings will mediate and make a final decision.

You can contact us via email, live chat, or the support section in your dashboard.